Warranty Policy
electricsportscompany.com warrants to the original consumer purchaser of the Product (“Purchaser”) that it will be free from defects in materials and manufacture on the date of purchase and will remain serviceable for a period of one year after the date of departure from King Song’s factory or up until total mileage reaches 2000km, subject to the exclusions in the following paragraph.
Services provided have warranty coverage of 30 days from date of purchase. Should you have any issues with our services, please contact us to rectify the issue.
2. Exclusions from Warranty Coverage
This Limited Warranty does not cover Products purchased from unauthorized sellers or damage to the Product or any component part caused by any of the following: all external causes such as (but not limited to) dropping, accident, collision, abuse, vandalism, negligence, improper handling, maintenance, or storage, neglect; misuse such as riding over obstacles, overloading, racing, or otherwise using the Product contrary to the instructions and warnings contained in the user manual by King Song; normal wear and tear, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements; cleaning with a high pressure water system, abrasives or solvents; damage and/or defects caused by unauthorized and/or improper attempts to repair, alter, disassemble or otherwise modify the Product or any of its components; damage caused by improper electrical connection, exposure to chemicals, water or excessive temperatures; and/or any damage and/or failure resulting from earthquake, fire, flood or other casualty or acts of God.
Lithium Ion batteries contained in Products are subject to to warranty coverage for a period of within 6 months of departure from King Song’s factory.
2000km total mileage is the maximum distance covered under warranty.
3. Exclusion and Limitation of Other Warranties
The preceding warranty is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. Any implied warranties, including any warranty of merchantability or warranty of fitness for a particular purpose are limited in duration to the one year period of the preceding warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. Exclusive Remedy
If the Product fails to conform to the preceding warranties, the Purchaser must notify electricsportscompany.com within a reasonable time and in no event more than 30 days after the discovery of the nonconformity by e-mail to info@electricsportscompany.com. electricsportscompany.com will provide a Return Authorization. Purchaser must deliver the Product, together with proof of date of purchase to electricsportscompany.com. Purchaser shall be responsible for and must prepay any shipping expense for return of the Product. electricsportscompany.com will examine the Product and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time: (1) repair of any nonconforming Product or components or (2) replacement of any nonconforming Product or components with conforming product or components. Repaired or replacement products will conform to the warranty for the unexpired duration of the warranty period for the original, nonconforming Product. MyKingSong.com may use used or repaired material for all warranty claims. The remedy selected by electricsportscompany.com in accordance with this paragraph shall be the exclusive and solve remedy for any breach of warranty.
5. Exclusion of Consequential, Incidental, and Other Damages
King Song and its distributors and dealers shall not be liable for any incidental or consequential damages for breach of any warranty or for damages arising from nondelivery or from the use, misuse, or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
6. Choice of Law; Disputes; Severability
The laws of the State of California (excluding application of its choice-of-law rules) shall govern all matters arising out of or relating to this Limited Warranty, including without limitation, its validity, interpretation, construction, performance and enforcement. No action arising out of any claimed breach of warranty or breach of any remedial promise arising out of or relating to this Limited Warranty may be brought more than 1 year after the cause of action has accrued. If any part of this warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law.
Exclusion And Limitation Of Other Warranties
The express warranty contained in Sections 1 and 2 of the preceding “Warranty” is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. King Song disclaims and excludes all other warranties, whether express, implied, or statutory, including any warranty of fitness for a particular purpose, and any implied warranties otherwise arising from course of performance, course of dealing, or usage of trade.
Return Policy
Return and Refund
Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. For your protection, if you receive your electric scooter, we recommend that you keep the original packing box for at least 3 months. If you discover what you believe to be a product defect, please contact our after-sales service for replacement and please also provide relevant pictures or videos to help you solve your problem more quickly, thank you for your cooperation: info@electricsportscompany.com. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise
Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.
One-year Warranty: We take care of quality-related issues with replacement parts.
If you have any questions about your purchase, please feel free to reach us directly at info@electricsportscompany.com or +1 (866) 485-3223 and we will be glad to assist you!
Return requirement
· Less than 10 miles riding.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
· Depending on the scooter(s)’ condition, a restocking fee of 10 – 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 15% will be charged for returned accessories including battery.
· All the return orders freight will be on customers’ own account.
· You will need to use our original packing boxes to pack the products.
· The return time is within one month after you receive the product.
· Please contact our technical support team for return/replacement instructions and return Address at info@electricsportscompany.com.
Refund
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
1. Quality issues: Accept full refund & partial refund.
2. Receive wrong goods: FREE to exchange or full refund.
3. Damaged or missing accessories: Free to send accessories or accept a partial refund.
4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.
5. The package cannot be delivered or missing: Accept free resend or full refund.
6. The customer cancels the order after the package is shipped: Customers need to pay $200 shipping charge per electric scooter(Deduct $200/item when making refund).
7. Change delivery address: Customers need to pay an extra $20 per item.
8. If the customers loses the original packing boxes, customers need to pay an extra $60 per item
9. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.
10. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.
11. Non-quality Issues Refund: Only refund within 30 days: unworn, Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter/No-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment; $30/pc for casing bag and helmet; $60/pc for electric scooter batteries.
12. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at support@anyhill.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Anyhill support team could provide you with technical solutions.
If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Anyhill reserves the right to determine between defective products and normal wear and tear.
Please note:
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
How can I get the replacement/refund.
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.
Order Cancellations
Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.
Orders in the following situation cannot be canceled:
1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
2.Bulk orders with customized speculations cannot be canceled if production has been initiated.
Order Modifications
1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;
2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.
Contact
If you have any questions, please get in touch any time from info@electricsportscompany.com or +1 (866) 485-3223 and we will try our best to respond with 24 hours.
Return Policy
Due to the nature of our products, we can only accept returns for items that have not been ridden. Returns must be initiated within 14 days after purchase. Please first contact us to request a return before shipping your item back to us.
To be eligible for a refund, your item must first be reviewed upon return. It must also be in the original packaging with all original contents. Customers are responsible for shipping returns to Kingsong at their own expense. We reserve the right to charge a restocking fee subtracted from the refund amount. Opened / used / damaged items may increase the amount of the restocking fee.
Refunds
Due to increased cost of processing fees, we will only be able to refund your order minus $100 processing fee once the payment has been processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If any fees such as shipping and / or restocking fees are applicable, that amount will be subtracted from the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@electricsportscompany.com.
Shipping
To return your product, you should mail your product to:
King Song USA
1850 Whitney Mesa Dr. #120
Henderson, Nevada 89014
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a pre-paid return shipping label from us, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Information
Thank you for shopping at electricsportscopmany.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
Order process:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.
Estimated time Arrival:
Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.
Order Tracking:
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.
Your shipment is insured:
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/modification:
You can cancel your order before the package shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.
International orders:
All orders are dispatching from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
