Warranty Policy

1. The warranty starts on the date that the board is received and is valid for 6 months for X1 Pro Hub/Riot, Wave Hub/Riot, X1 Max Riot/Hub, Atlas/Atlas Pro-2WD/4WD, and 12 months for Flex Riot/Hub. The customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.

2. Batteries, ESCs, Remote Controls have a 6-month warranty (when the customer buys the parts separately) from the date the package is delivered to the customer.

3. Other product accessories do not provide warranty service.

Warranty Coverage

The following accessories enjoy a 6-month warranty:

Deck/Charger/Truck/Remote/Battery/ESC/Motors

Warranty service will be provided for the parts as

Deck / Trucks / Motors / ESC/ Remote / Charger/ Battery

The following parts or conditions are not covered by warranty

1. Wheels, Bearings, Bushings, Belts, and Grip Tape are considered wearable and tear items and will not be covered.

2. Damage caused by improper use, improper maintenance, or improper storage.

3. Any damage outside of normal wear and tear.

4. Damage caused by unauthorized repairs of the product.

5. The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.

6. Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.

7. Free products.

Maintenance

1. Avoid using in the rain, mud, or otherwise damaging conditions.

2. After using your Exway, please use a clean rag to wipe the surface to avoid water stains and to prevent corrosion and dust accumulation.

3. Do not clean the board with any chemicals or solvents.

4. It is recommended to use a computer to charge the remote control, or please use a 5V, 1.5A charger to charge the remote control.

5. Do not store the Exway in humid, high-temperature environments and away from flammable and explosive materials.

6. If your skateboard will not be used for a long time, please store the charged skateboard and charge and discharge the product at least once a month to maintain the power at about 60%.

7. All Exway skateboards use FOC sine-wave ESCs and therefore produce a slight humming sound when turned on.

Self Maintenance:

Thank to the modularization designs, it is easy to take off the parts from the unit. Exway can send customers dedicated replacement parts and tools for repairing and maintenance.

Shipping Policy

Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.

Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US. 

Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE .

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. 

As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will contact you via email.

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. 

We will send you the tracking information within 24 hours to the email address you provided when checking out. 

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Shipping costs are included with any unit going ground to the lower 48 states. 

AK & HI ship by AIR at additional cost. 

A phone number is required by the freight company so a delivery appointment can be made. 

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.

Backorders:

From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. 

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

Shipping damage:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company 

at 866 485 3223 or thru email orders@electricsportscompany.com

HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):

Carton damage requires visual inspection of contents of the unit. 

Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately. 

IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage. 

Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Refuse shipment

Sign carrier paperwork: “Carton damaged and refused”

Notify Electric Sports Company immediately.

 Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Exway Return Policy

If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s) via info@electricsportscompany.com to apply for a return and refund.

Please Note:

1. The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.

2. If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.

3. If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.

For the refund to be processed promptly, please be sure to send return notification to Exway with the following information:

* Order Number

* Return Product Name & Quantity

* Return Reason

* Images or Videos of Products and Intact Packaging

We will process your return and refund application within two or five working days after receiving your email.

Contact 866-485-3223 or info@electricsportscompany.com for order issues. (Only available from Monday to Friday, 9 AM to 6 PM, EST, please check before dialing.)

Return & Refund Service will not be provided where

1. It is requested beyond 15 calendar days of receiving a product.

2. A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.

3. Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

4. Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

5. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.

6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

7. A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.

8. Other circumstances are stated in this policy.

Refund Time & Shipping

Refund Time:

Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.

Refund Shipping:

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Replacement Instructions & Fee

If you would like to replace or change the product, don't hesitate to contact Exway customer support by emailing .Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has expired.

Price Match & Partial Refund Terms

1. Discontinued or out-of-stock products on exwayboard.com are not eligible for partial refunds;

2. Each eligible product is only entitled to one refund;

3. Orders that have been fully refunded are not eligible for a partial refund;

4. Orders in the process of receiving a full refund, return, or exchange are not eligible for a partial refund;

5. Requests for partial refunds can only be made upon receiving your order.

6. Full refunds on orders that have already received a partial refund will be reimbursed in the amount equal to the full value of the order minus the partial refund;

7. Pre-orders are not eligible for partial refunds;

8. Bundled or free items are not eligible for partial refunds;

9. Partial refunds are only available for items purchased from exwayboard.com;

10. Partial refunds are only available during promotional periods;

11. Partial refunds are limited to certain product models and colorways (Not inclusive of the value of vouchers, shipping, and taxes);

12. If a customer is suspected to be abusing the refund policy in any manner, Exway reserves the right to deny and/or reverse the refund. Exway also reserves the right to deny any further refund requests from the customer.

13. Requests for partial refunds are only available for orders made the week before any promotional period. The request must be made within the week of receiving the order, otherwise, the request will be deemed ineligible for a partial refund.

*Delivery status based on tracking details provided by the courier.

14. A partial refund request can only be made for the same model/colorway of the product.

15. Any additional charges resulting from system error or other reasons during the promotional period are eligible for a refund of the charged amount.

*Exway reserves the right to amend the terms based on current circumstances.