Green Bike – Electric Motion One Year Limited Warranty
Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
Shipping Policy
Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.
Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.
Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE .
Order Confirmation:
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will contact you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order.
We will send you the tracking information within 24 hours to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
Shipping costs are included with any unit going ground to the lower 48 states.
AK & HI ship by AIR at additional cost.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.
Backorders:
From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):
Carton damage requires visual inspection of contents of the unit.
Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Green Bike – Electric Motion Return Policy
With our simple returns process, you can shop online worry-free.
If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please review the warranty policy if it is a warranty return
You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at: info@electricsportscompany.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion will not issue a credit until it is in possession of the returned item. Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package. Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return. If the order arrives damaged/missing items, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.
CANCELLATIONS:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.
Backorders:
From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING): Carton damage requires visual inspection of contents of the unit. Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
