Warranty Policy
ATOM LONGBOARDS WARRANTY POLICY
Atom Longboards warrants Atom products against defects in workmanship and/or materials to the original retail purchaser for a period of thirty (30) days from the original date of retail purchase. Warranty is limited to manufacturer's defects in workmanship or materials. The warranty is void if the product is damaged due to misuse or abuse, modifications to the product, damage incurred in competition or commercial use, or damage due to improper assembly or repairs.
ATOM ELECTRIC WARRANTY POLICY
Atom Electric warrants products against defects in workmanship and/or materials to the original retail purchaser for a period of six (6) months from the original date of retail purchase. A copy of receipt from authorized Atom dealer must be provided with any warranty claim.
Warranty is limited to manufacturer's defects in workmanship or materials.
The warranty is void if the product is damaged due to any of the following:
- accident or impact;
- misuse or abuse;
- normal wear and tear;
- exposure to water;
- battery left discharged for extended period of time;
- battery charged with charger other than one provided with board;
- modifications to the product;
- improper assembly or repairs;
- use in competition;
- commercial use.
EXCLUSIVITY DISCLAIMER:
WARRANTIES SET FORTH IN THIS PROVISION ARE EXCLUSIVE AND IN LIEU OF ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WARRANTIES ARISING FROM COURSE OF DEALING OR USING OR TRADE. ATOM LONGBOARDS MAKES NO WARRANTY EXPRESSED OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
PRODUCT SUBSTITUTIONS DISCLAIMER:
ATOM LONGBOARDS RESERVES THE RIGHT TO UPDATE MODEL DESIGNS, OR SUBSTITUTE MODELS WITH GRAPHIC AND/OR COLOR CHANGES. PRODUCT REPLACEMENTS ARE SUBJECT TO ITEM AVAILABILITY. IF AN EXACT REPLACEMENT IS NOT AVAILABLE, REPLACEMENT WILL BE MADE WITH A COMPARABLE ITEM OF EQUAL OR GREATER VALUE.
LIMITATION OF LIABILITY DISCLAIMER:
SELLER SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE), OR OTHERWISE FOR DAMAGE OR LOSS OF OTHER PROPERTY, LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PROPERTY OR EQUIPMENT, CLAIMS OF CUSTOMERS OF THE BUYER, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER. UNDER NO CIRCUMSTANCES SHALL SELLER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE GOODS IN RESPECT OF WHICH DAMAGES ARE CLAIMED. THE OBLIGATION OF ATOM LONGBOARDS AND BUYERS SOLE REMEDY UNDER ITS LIMITED WARRANTY IS THE SUPPLY OF A REPLACEMENT FROM REGULAR PRODUCT INVENTORY LINES. ATOM LONGBOARDS SHALL NOT RE LIABLE FOR ANY OTHER COSTS INCURRED NOR SHALL ATOM LONGBOARDS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
HOW TO FILE A WARRANTY CLAIM:
Please send the information below to returns@electricsportscompany.com. We will contact you within 1-3 business days to resolve your request. Please note: DO NOT return product without an approved Atom Return Authorization Number (RA#).
Name *
Email *
Phone Number (The best number to contact you at) *
(###) ### ####
Address *
City *
State *
Zip Code *
Product Name *
Part #
Serial # *
Order #
Date of Purchase *
If you don't know exactly, don't worry, give us your best guess.
MM DD YYYY
Description of problem / Tell us what happened *
Please send Warranty Photos to returns@electricsportscompany.com (This will greatly help us resolve your issue)
Return Policy
Return Policy
With our simple returns process, you can shop online worry-free.
If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please review the warranty policy if it is a warranty return
Atom Return Policy:
Customer may return new and unused products for a refund of the purchase price plus any applicable fees (not including initial shipping charges.) A restocking fee of 15% applies to all returns, and customer pays return shipping charges. All product(s) must be returned within thirty days of purchase.
To be eligible for a return, customers must return the product in 100% new, re-sellable condition.
Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.
The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
The item must be shipped back with care as not to be received damaged.
This ensures that all components arrive in a re-sellable condition.
Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.
The return shipping, insurance, and tracking number is the responsibility of the buyer.
The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
How to Return an Item:
To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process.
To start your return process we require a receipt or proof of purchase.
If your return is approved you will receive an email from us with a RMA number and return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
*note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product.
Damages and Issues:
CANCELLATIONS:
You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped.
If your order has been shipped, Standard Return Policy applies.
All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.
We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:
The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase
We are having difficulty processing your payment information
We are unable to ship to the address provided
The order is flagged by our security systems as unusual or an order susceptible to fraud
There was an error in the pricing, product description or other relevant information on the Sites
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.
IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify returns@electricsportscompany.com (866) 485-3223 immediately.
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Backorders:
If your item is on backorder and you accept the backorder, we will hold your payment until the order ships.
If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.
Unfortunately, we cannot accept returns on sale items or gift cards.
Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Shipping Information
Thank you for shopping at electricsportscopmany.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
Order process:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.
Estimated time Arrival:
Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.
Order Tracking:
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.
Your shipment is insured:
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/modification:
You can cancel your order before the package shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.
International orders:
All orders are dispatching from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
