WARRANTY
INMOTION LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
Your purchase includes the following warranty.
The warranty would be registered automatically when the initial purchaser ordered it in the online shop. The warranty is ONLY under the INITIAL PURCHASER. The 1-year warranty would be started since the initial owner receives it. The order number is required when applying for the after-sales service.
INMOITON SCOOTER WARRANTY DETAILS
All INMOTION Electric Unicycles are covered under this all-inclusive warranty for the original owner against all manufacturing defects.
Affected Parts
Quality Assurance Instructions
Warranty Period
Electrical components
Charger
Performance failure due to manufacturing defects that cannot be repaired
12 months
Controller
12 months
Whole vehicle LED lights
6 months
Motor
Motor
Quality issues such as phase loss, burnout, and demagnetization
12 months
Hall bearings
Hall burnout, bearing abnormal noise
6 months
Battery
Lithium battery pack
If there are faults such as abnormal voltage, inability to charge, and capacity less than 60% when tested with a discharge meter without external impact, three-guarantee service will be provided (not maintaining the battery according to the user manual, not regularly charging the battery during storage, self-modification, and human factors)
6 months
Consumables
Pedals, axle connecting rods, pedal axles, pull rods, horns, button switches, handle buttons, etc.
Vehicle body consumable parts
Not covered by the warranty
All INMOTION Electric Scooters are covered under this all-inclusive warranty for the original owner against all manufacturing defects.
Affected Parts
Quality Assurance Instructions
Warranty Period
Body structure
Body and handlebar assembly
Quality issues caused by manufacturing defects such as natural deformation or breakage; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)
12 months
Battery
Lithium ion battery pack
For faults such as abnormal voltage, inability to charge, and capacity below 60% when tested by a discharge meter, a three-pack service will be provided if the battery is not maintained according to the user manual and the battery voltage is too low due to irregular charging during storage. Self-modification or non-replacement by humans)
6 months
Others
Motor and driver
Quality issues caused by manufacturing defects; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)
12 months
Charger
12 months
Throttle, electronic brake
Loose or abnormal noise issues; (self-modification or non-replacement by humans)
6 months
Foot support components
Naturally damaged parts can be replaced; (self-modification or non-replacement by humans)
3 months
Handlebars (left and right), lighting
3 months
Consumables
Rear inflated tire, hand grip rubber sleeve, shell, etc.
Wearable parts
Not covered by warranty
REPLACEMENT PROCEDURE:
INMOTION will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.
1. CLAIMS
All claims to this warranty must be made through INMOTION and submitted to info@electricsportscompany.com. Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through INMOTION within 1 year of initial purchase.
NOTICE: INMOTION will not replace any part without first seeing photos or video o the damaged product. The customer needs to provide us with evidence by email.
2. SHIPPING DAMAGE CLAIMS
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@electricsportscompany.com and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
TERMS OF LIMITED WARRANTY:
This limited warranty is not meant to suggest or imply that the unicycle/scooter cannot be broken or will last forever. It does mean that the unicycle/scooter is covered subject to the terms of the limited warranty. This limited warranty is void if the unicycle/scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.
Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her the unicycle/scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the Inmotion unicycle/scooter, is not covered.
All labor charges for warranty service are the responsibility of the unicycle/scooter’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the scooter’s owner. During the duration of this limited warranty, Inmotion will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.
THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY INMOTION ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
HOW TO MAKE A WARRANTY CLAIM
Please directly contact our customer service team for instructions on how to proceed: info@electricsportscompany.com.
Please provide the order number and the serial number of the scooter as after-sales information.
RETURNS
PURCHASED BUT NOT SHIPPED(CANCELLATION)：
Cancellation before shipment is subject to an 8% processing fee.
PRE-ORDERS/BACKORDERS CANCELLATIONS:
For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 92% refund of the total order normal price.
THE PRODUCT HAS BEEN DELIVERED (UNUSED):
No returns are possible after 15 days of receiving the product.
To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Customers are responsible for return shipping costs.
You will be charged up to a 25% restocking fee. (withheld from refund)
For non-quality issues, no replacements are possible after 15 days of receiving the product.
USED ITEMS
We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from INMOTION. If a customer sends a return without the written consent of INMOTION, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.
If we pass your return request, we will provide the shipping label.
Please notify us as soon as possible after you send your return by emailing info@electricsportscompany.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days.
If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
SHIPPING DAMAGE CLAIMS
In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via info@electricsportscompany.com with a clear photo and/or video of the production condition and we will help you with the issue immediately.
NOTICE: Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.
REFUNDS
A refund will be processed within 2 business days from receiving the product(s).
Refunds will be processed back to the original payment method that was used to pay for the order if an item is deemed used/ridden, the product will be returned to the sender and no refund will be processed.
Inmotion will notify you at the email address on file when we process your return.
Order Cancellations
Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.
Orders in the following situation cannot be canceled:
1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
2.Bulk orders with customized speculations cannot be canceled if production has been initiated.
Order Modifications
1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;
2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.
Contact
If you have any questions, please get in touch any time from info@electricsportscompany.com or +1 (866) 485-3223 and we will try our best to respond with 24 hours.
Shipping Information
Thank you for shopping at electricsportscopmany.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
Order process:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.
Estimated time Arrival:
Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.
Order Tracking:
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.
Your shipment is insured:
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/modification:
You can cancel your order before the package shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.
International orders:
All orders are dispatching from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
