Warranty Policy

AnyHill's Warranty

This Warranty describes the service available to you in the event your Product requires warranty service. Our goal is to provide outstanding customer service. We’re dedicated to overcoming any obstacles until every customer is satisfied.

All AnyHill e-scooter products come with the manufacturer’s limited warranty for the Product to be free of major defects in material or workmanship to the original purchaser under normal use for up to 1 year. This sheet and the original purchase receipt for the purchase of your Product are the documents defining the Limited Warranty. Please retain this document and the original purchase receipt to preserve your warranty service.

Warranty Period

The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product. This Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. The applicable period for the Warranty begins from the original purchase date of the Product, and applies to the Product in the following ways:

Mechanical parts (1 year)

• Deck
• Front Fork and Neck Assembly
• Stem
• Handlebar
• Disc Brake
• Folding Latch

Electrical parts (6 months)

• Battery Charger
• Electronic Throttle
• Electronic Brake
• Hub Motor Assembly
• Battery Cabin Assembly
• Controller Assembly
• LCD Display

Wear & Tear (30 days)

• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight & Taillight
• Front & Rear Fender
• Front Decorative Strips
• Rear Decorative Strips
• Deck Rubber Grip
• Safety Ring
• Reflective Stickers
• Bottom Cover (Plastic)
• Kick-stand
• Fastener Covers
• Charge Socket Cover

Remark:

Replacement parts will only be sent to the original shipping address’s country even if the original owner has taken residency in another country.

RIGHT TO AMEND WARRANTY POLICY.

Anyhill reserves the right to adjust, amend, and update this warranty policy at any given time without prior notice.

WHAT THIS WARRANTY COVERS.

We warrant that during the warranty period, the product will be free from defects in materials and workmanship starting from the time of purchase. This limited warranty is based under the specific conditions that our products are used as directed in its instructions. This coverage includes replacement or repair of the following original manufacturer parts (OEM) with restrictions:

Motor(s);

Battery;

Controller;

Voltmeter;

LCD display, only at initial receiving of the ANYHILL product;

or Throttle.

However, the warranty of all accessories (including the natural wear and tear of the battery, etc.) is not included in the warranty terms above. You may only make a warranty claim for individual parts once during the coverage period. For example, ANYHILL will replace the motor under warranty the first time failure occurs, but subsequent motor replacements within the warranty period are at the cost of the customer.

Additionally, all electric scooters have recommended use and max load restrictions, with estimated performance using an average rider of 150 lbs. Although most scooters can carry 220 lbs or more, taller, heavier riders will experience limited performance ability and can tax the scooter’s system. If ANYHILL discovers that components of the electric scooter are repeatedly failing because it is overloaded, ANYHILL reserves the right to refuse subsequent claims for the same components.

Remark:

Replacement parts will only be sent to the original shipping address’s country even if the original owner has taken residency in another country.

WHAT THIS WARRANTY DOES NOT COVER.

Both our 1 year, 6 months limited warranty and 30 days limited warranty do NOT provide coverage for replacement or repair of the following:

Frame, lights, and button consoles

Screws, nuts, bolts, safety pins, and other similar small components

Products that are used as rental units, for commercial use, or in competition

Damage or failure due to:

Aging, normal use, wear and tear, or use of improper cleaning solvents or chemicals;

Overexposure to water, heat or cold (e.g., left outdoors);

Improper use and damage from accidents;

Negligence;

Improper storage,

Improper care during shipping.

Damage or repair of any third-party accessories or parts.

Proper maintenance, use and storage are essential when owning an electric scooter.

For example, if the scooter is left in storage and the battery drains completely, it may degrade so badly that it can no longer hold charge. If the scooter is not properly maintained or stored causing components to fail, that is not covered by the warranty.

Additionally, the following actions will void the warranty:

Unapproved modifications to the product*

Weather-related damage (water, heat/sun exposure)

Incorrect use, incorrect repairs or diagnosis made by the customer or a non-ANYHILL technician or any other third party.

*Electric scooter modifications include hardware and software changes to the product outside the spectrum of basic maintenance and can be done by professional technicians or individual owners. 

Modifications completed by ANYHILL do not void the warranty. Modifications completed by the owner (DIY) with or without guidance from ANYHILL void the warranty.

Please note that the warranty does not cover labor costs, shipping costs or reimbursement for inconvenience during repair or incidental damage of other property related to repairs unless otherwise discussed in this warranty policy.

WHO MAY USE THIS WARRANTY? 

ANYHILL is located at Suite B, 11901 Goldring Rd, Arcadia, CA, 91006 and ANYHILL (“we”) extend this limited warranty only to the consumer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY? 

With respect to any defective product during the Warranty Period, we will, in our sole discretion either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product.

WARRANTY CLAIM RESTRICTIONS. 

Both our 1 year limited warranty and 1 month limited warranty on new and refurbished units respectively include the following restrictions, which limit and/or void your ability to make a claim:

The warranty becomes active on the date of purchase of the product. If you purchased a ANYHILL product with a 1 year limited warranty on January 15, 2021, it will be valid until January 15, 2022.

The warranty is non-transferable and non-renewable. If you acquire a ANYHILL product from a private seller, the warranty does not transfer to you. If you are a private owner of a ANYHILL product and sell it to someone else within your warranty period, your warranty is void.

The warranty is void if the ANYHILL product has been subjected to improper use.

ANYHILL reserves the right to determine eligibility of products for warranty claim. Claims for manufacturing defects of parts will be solely determined by ANYHILL’s professional technicians. Claims may be denied if damages reported are not manufacturing defects but due to misuse and/or improper care.

ANYHILL reserves the rights to deny or void any new or existing warranty claims if ANYHILL as provided 5 or more complimentary replacement parts/repairs and has provided reasonable care to the customer throughout the warranty coverage period.

HOW DO YOU OBTAIN WARRANTY SERVICE?

ANYHILL provides repair for products given they qualify for service:

The product cannot have been used for rental, commercial, or competition purposes.

Warranty claims made by customers in the continental United States within 30 days of delivery are eligible for replacement parts, cost of labor for repairs, and outbound shipping at no additional charge.

Warranty claims made by customers in the continental United States after 30 days of delivery are eligible for replacement parts at no additional charge, but customers are responsible for the cost of labor for repairs and any outbound and inbound shipping fees.

Warranty claims made by international customers and customers in Alaska and Hawaii within 30 days of delivery are eligible for replacement parts and cost of labor for repairs at no additional charge, but are responsible for any outbound and inbound shipping fees.

Warranty claims made by international customers and customers in Alaska and Hawaii after 30 days of delivery are eligible for replacement parts at no additional charge, but are responsible for the cost of labor for repairs and any outbound and inbound shipping fees.

If a chargeback is initiated on any purchase, ANYHILL reserves the rights to deny or void any new or existing warranty.

The product must be within warranty period and ridden less than 10,000 miles to qualify for a warranty service claim.

REPAIR PROCESS.

We want your downtime to be as short as possible, so we offer two options when you make a warranty claim: parts replacement (DIY) or repair service (professional).

Parts Replacement

ANYHILL will ship necessary replacement parts and components to you and provide guided assistance through written tutorials, videos, email, and phone/video calls. If the claim is made within 30 days of purchase, all costs are absorbed by ANYHILL (including shipping parts from us to you (outbound) or of the scooter from you to us (inbound)). If the claim is made after 30 days of purchase, shipping costs are transferred to the customer. However, if the customer doesn’t like our replacement parts and components (the product itself doesn’t have defects or quality problems) after receiving the goods and wants to return them, our customers need to bear our shipping and return postage costs themselves.

Repair Service (at ANYHILL)

For customers in the continental United States, if your warranty claim is deemed valid but you do not feel equipped to make the repairs yourself within the first 30 days of purchase, ANYHILL can arrange repair service and will cover inbound/outbound shipping, labor cost and parts. You are responsible for any incurred cost due to taxes, unforeseen part replacements and/or other third party costs. If you are near either of our ANYHILL locations (Los Angeles, CA or New York City, NY), you can bring the product in during operating hours for service to avoid shipping charges. If you arrange repair service after the first 30 days of purchase, ANYHILL will cover cost of parts but you are responsible for cost of labor, inbound/outbound shipping, any incurred cost due to taxes, unforeseen part replacements and/or other third party costs.

For international customers and customers in Alaska and Hawaii,if your warranty claim is deemed valid but you do not feel equipped to make the repairs yourself within the first 30 days of purchase, ANYHILL can arrange repair service and will cover the cost of parts and labor. You are responsible for inbound/outbound shipping, any incurred cost due to taxes, unforeseen part replacements and/or other third-party costs. If you arrange repair service after the first 30 days of purchase, ANYHILL will cover cost of parts but you are responsible for cost of labor, inbound/outbound shipping, any incurred cost due to taxes, unforeseen part replacements and/or other third party costs.

PURCHASER’S RESPONSIBILITY.

As the device’s owner, you are responsible for the performance and maintenance of your device. You may be denied a warranty claim if routine maintenance cannot be determined. In particular, you may be denied warranty coverage if your device or a component part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. Routine maintenance includes but is not limited to checking and replacing brake pads, brake rotors, tires, inner tubes (when applicable), tightening and/or replacing screws, proper charging and storage, and so on. Some of these component parts should be routinely checked and replaced based on the owner’s usage and are not constructed or intended to last the lifetime of the device.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. PLEASE CONSULT WITH ANYHILL SHOULD YOU REQUIRE ADDITIONAL INFORMATION.

OWNER’S WARRANTY RESPONSIBILITIES

As the device’s owner, you are responsible for the performance of the required maintenance. You may be denied a warranty claim solely because of your failure to ensure the performance of all scheduled maintenance.

As the owner, you should be aware that you may be denied your warranty coverage if your device or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications. For any issue regarding your ANYHILL product, email info@electricsportscopany.com.

What Will We Do to Correct Problems with Your Scooter?

· If a component is deemed defective or damaged prior to the owner’s usage (including damages from shipping), we will issue a replacement part. In addition, we will assist to replace any defective part(s).

· We will provide the original owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by Anyhill.

Warranty Exclusion:

· Wear and tear are not covered under 6 months warranty.

The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusages, normal wear, upkeep (refer to the manual) or water damage.

· Warranty does not cover damage resulting from omitted or incorrect adjustment(s) or worn components.

· Anyhill will not be responsible for products loss due to theft or robbery.

What Will We Not Do?

· Anyhill will not replace any parts without first seeing photos or videos of the damaged part. 

We will not offer warranty service to second owners.

· We will not replace any damaged parts caused by the user.

· We will not pay for any third-party service or part replacement unless agreed upon prior to any services.

· Anyhill will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.

Terms of Warranty

· This warranty only applies to the original owner of an Anyhill Electric Scooter. Only in extreme cases will an entire replacement scooter be issued. In these cases, the original scooter must be shipped to the Anyhill scooter facility for inspection/repairs before a new scooter is sent out.

· If repairs can be done, a new scooter will not be sent.

· The warranty does not cover accessories or parts installation that are not originally intended or compatible with the scooter. Any problems caused by the rider’s usage, water damage, extreme riding, stunt riding, or improper follow-up maintenance are not covered by the warranty.

· This warranty does not include consumables or normal wear and tear parts

· In no event shall Anyhill be responsible for any direct, indirect or consequential damages, including without limitation, accident, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Claims

All claims to this warranty must be made through Anyhill. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support team at info@electricsportscompany.com as there may be a simple solution for your problem(s).

Valid warranty claims will be processed through Anyhill scooter within one year or 6 months of initial purchase. Warranty claims may be submitted to info@electricsportscopany.com.

Shipping Damage Claims

· Upon receiving your scooter, IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 5 days from receipt of the product.

· Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment.

· Take pictures of any damage that are found, and date the images if possible.

· Keep all packaging and paperwork until the inspection process is complete.

· Report damage claims within 10 days of delivery to an Anyhill customer service representative. Please contact our technical support team for return/replacement instructions at info@electricsportscompany.com or (866)4853223.

Attention

This warranty is void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of Anyhill.

If you discover what you believe is a defect for your Product, please contact AnyHill at info@electricsportscopany.com. electric sports company technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product.

FREQUENTLY ASKED QUESTIONS

The scooters have water resistance ratings, so why does the warranty not cover water damage?

A: Our products are built durably, but misuse, improper care and sometimes accidents (like getting caught in an unexpected rainstorm) can cause water damage. Water resistance ratings provide a general standard for how well an electronic device is built to withstand water (and debris) under different conditions. Very few electronic products can withstand submersion in water for any period of time.

It’s important that if you should get your device wet, you do your best to dry it out and check for any water damage to prevent voiding the warranty. Some components can purge the water or will dry out easily, while other components, like the horn speaker for the Cruiser, does not have a purging function.

All electronic companies limit their warranty against water damage, even on products with water resistance ratings, as it can be so catastrophic to the behavior and performance of the device.

Why is your warranty limited to 6 months?

A:We provide limited warranty periods as all electronic products have a limited lifespan. Although 6 to 12 months may sound like a short term, it is actually a long one compared to the industry standard.

At ANYHILL, we are here to fully support you through ownership, primarily to 1 year as you are getting acquainted with your device. When you message, call, or email, there are real people answering your questions. Our team is dedicated and knowledgeable and has a proven record of excellence in customer support.

When it comes to the warranty term, consider how often you upgrade your other electronic devices, like your smartphone. After a few years, the technology and materials improve so quickly that retiring your current device is a sound choice. Our electric scooters (electronic devices) are used outdoors where they are exposed to the elements, and subjected to possible damage from the owner, accidents with objects or others, and so on, and generally have a limited lifespan. With proper care and maintenance and often technical know-how, however, owners can significantly elongate their device’s lifespan.

Return Policy

Return and Refund

Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. For your protection, if you receive your electric scooter, we recommend that you keep the original packing box for at least 3 months. If you discover what you believe to be a product defect, please contact our after-sales service for replacement and please also provide relevant pictures or videos to help you solve your problem more quickly, thank you for your cooperation: info@electricsportscompany.com. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

Our Promise

Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.

One-year Warranty: We take care of quality-related issues with replacement parts.

If you have any questions about your purchase, please feel free to reach us directly at info@electricsportscompany.com or +1 (866) 485-3223 and we will be glad to assist you!

Return requirement

· Less than 10 miles riding.

· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.

· Depending on the scooter(s)’ condition, a restocking fee of 10 – 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.

· A restocking fee of 15% will be charged for returned accessories including battery.

· All the return orders freight will be on customers’ own account.

· You will need to use our original packing boxes to pack the products.

· The return time is within one month after you receive the product.

· Please contact our technical support team for return/replacement instructions and return Address at info@electricsportscompany.com.

Refund

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.

1. Quality issues: Accept full refund & partial refund.

2. Receive wrong goods: FREE to exchange or full refund.

3. Damaged or missing accessories: Free to send accessories or accept a partial refund.

4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.

5. The package cannot be delivered or missing: Accept free resend or full refund.

6. The customer cancels the order after the package is shipped: Customers need to pay $200 shipping charge per electric scooter(Deduct $200/item when making refund).

7. Change delivery address: Customers need to pay an extra $20 per item.

8. If the customers loses the original packing boxes, customers need to pay an extra $60 per item

9. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.

10. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.

11. Non-quality Issues Refund: Only refund within 30 days: unworn, Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter/No-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment; $30/pc for casing bag and helmet; $60/pc for electric scooter batteries.

12. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at support@anyhill.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Anyhill support team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Anyhill reserves the right to determine between defective products and normal wear and tear.

Please note:

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, we will refund within 3 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.

How can I get the replacement/refund.

If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.

Order Cancellations

Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.

Orders in the following situation cannot be canceled:

1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.

2.Bulk orders with customized speculations cannot be canceled if production has been initiated.

Order Modifications

1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;

2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.

Contact

If you have any questions, please get in touch any time from info@electricsportscompany.com or +1 (866) 485-3223 and we will try our best to respond with 24 hours.

Shipping Information

Thank you for shopping at electricsportscopmany.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.

Order process:

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.

Estimated time Arrival:

Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.

Order Tracking:

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.

Your shipment is insured:

With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.

Order Cancelation/modification:

You can cancel your order before the package shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.

International orders:

All orders are dispatching from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.

Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.