Warranty Policy

Probity Cell LLC dba Glion® warrants to the first retail purchaser of this product that it is free from defect in materials and/or workmanship for a period of 12 months from the date of purchase or 1,000 miles, whichever occurs first. This limited warranty does not cover normal wear and tear or any damage, failure or loss caused by improper maintenance, storage or use of the Glion Product. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, modified in any way, or rented.

If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, email info@electricsportscompany.com, for warranty service instructions. You will be required to have registered your purchase at getglion.com/product-registration and provide a dated proof-of-purchase receipt with any product returned for warranty repair.

If you purchased your product directly from Glion, or authorized resellers that are not authorized to perform warranty service, you will be required to send the product, pre-paid and insured, to our service center for warranty repair. You will be advised of shipping instructions in reply to your email. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Glion for warranty repair, which upon receipt by Glion are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Glion’s sole option) at no cost to you and returned pre-paid to customers located within the Continental United States. International customers (customer located outside of the Continental United States) will also be responsible for the cost of return shipping. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Glion’s option.

If you purchased your product from an authorized reseller that is authorized to perform warranty service, you will be required to return the product to that reseller for warranty repair.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE DUE TO NORMAL WEAR AND TEAR, DAMAGE CAUSED BY IMPROPER OPERATION, MAINTENANCE OR STORAGE OF THE PRODUCT (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT).

UNDER NO CIRCUMSTANCES SHALL GLION BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL GLION’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR GLION ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Shipping Policy

Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.

Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US. 

Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE .

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. 

As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will contact you via email.

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. 

We will send you the tracking information within 24 hours to the email address you provided when checking out. 

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Shipping costs are included with any unit going ground to the lower 48 states. 

AK & HI ship by AIR at additional cost. 

A phone number is required by the freight company so a delivery appointment can be made. 

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.

Backorders:

From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. 

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

Shipping damage:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company 

at 866 485 3223 or thru email orders@electricsportscompany.com

HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):

Carton damage requires visual inspection of contents of the unit. 

Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately. 

IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage. 

Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Refuse shipment

Sign carrier paperwork: “Carton damaged and refused”

Notify Electric Sports Company immediately.

 Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Glion Return Policy

With our simple returns process, you can shop online worry-free. 

If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please review the warranty policy if it is a warranty return

If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, shipping damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty or damaged in shipping) and in the original packaging. Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time. The Product must be shipped no later than three business days after the RMA is issued. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. The item must be shipped back with care as not to be received damaged. This ensures that all components arrive in a re-sellable condition. Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned. The return shipping, insurance, and tracking number is the responsibility of the buyer. The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued. 

How to Return an Item:

To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process. To start your return process we require a receipt or proof of purchase. If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email. We recommend taking a picture of the package and/or the item before shipping. Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier. Please provide us the tracking number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. *note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product. Damages and Issues:

CANCELLATIONS:

You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, Standard Return Policy applies. All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you. We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:

The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address providedThe order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the SiteIf your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Shipping damage:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.

IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify returns@electricsportscompany.com (866) 485-3223 immediately.

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.

Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

 Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Backorders:

If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee. Unfortunately, we cannot accept returns on sale items or gift cards. Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable. Open box items for which the packaging has been destroyed are not returnable. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.