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NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
NAKTO City Cargo Ebike 20" PONY
$649.00

$699.00

NAKTO City Cargo Ebike 20" PONY

NAKTO

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The Nakto Pony 36v Cargo Electric Bike provides a custom-built ride for transporting cargo anywhere in the city! This is an electric cargo bike built from the ground up to carry items, featuring a practical step-through frame with a robust 36-volt electric motor made for paved roads in the city. It is an entry-level electric city bike which includes a gorgeous 20-inch spoked rims with sleek road tires and a sizable 10 amp/hour battery for traveling long distances. It is among the best under $700 electric bike on the market today.

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Technical Specs

Description

The Nakto Pony 36v Cargo Electric Bike provides a custom-built ride for transporting cargo anywhere in the city! This is an electric cargo bike built from the ground up to carry items, featuring a practical step-through frame with a robust 36-volt electric motor made for paved roads in the city. It is an entry-level electric city bike which includes a gorgeous 20-inch spoked rims with sleek road tires and a sizable 10 amp/hour battery for traveling long distances. It is among the best under $700 electric bike on the market today.

 

  • Easy riding: throttle; pedal assistant pedaling; three models; Shimano single speed derailleur
  • Durable: high-strength carbon steel and superior car paint, the bike will serve you several years 
  • Adjustable: The adjustable saddle height suit for different needs
  • Comfortable: Comfortable big saddle and front fork suspension.
  • Safety: Expansion real brakes, brake motor safety cut off; locking kickstand
 
wattage icon

 

Rear Hub 36V 250W

 
 
distance icon

 

15-20 Miles 

 
 
amp hours icon

 

36v 10Ah Lithium Battery

 
 
payload icon

 

250lbs
Payload Capacity

 

Packing List 

A Bike
A Battery charger
A Battery
A Toolkit
An Owner's manual
A Basket
* The basket and the bike will ship in two separate packages for protection.

Technical Specs
MOTOR :Rear Hub 36V 250WG.W :  50  Lbs with battery.
BATTERY:36v 10Ah Lithium BatteryPACKING:49.21*9.65*26 inches
RANGE:15-20 Miles Tire:20"*1.75
CHARGING TIME:4-6 HoursDERAILLEUR:6 Speed SHIMANO
DISPLAY:LED displayerLIGHTS:rear reflective light
SENSOR:Speed SensorWIRING:Waterproof Connectors and Wiring Harness
BATTERY LIFE:Up to 1000 CyclesRIDER HEIGHTS: 5'0" - 6'0"
BRAKE:Front V brake, rear expansion brakeFUNCTIONS:Pedal Assist On-Demand Throttle
MAX LOADING:250lbsMODES:3 MODES
FRAME:steel frame  

 

 

 

 

 

 

 

Fit and Finish, Sizing
Ordering and Shipping

Shipping Policy
 

US FACTORY SHIPMENT & ASSEMBLE: 

All shipments are delivered to customers from our California warehouse, orders are shipped within 1-3 business days after we receive the order and are typically received after shipping within 3-6 days. 

Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Order processing times from the warehouse vary from 1-3 business days, if in stock.  and delivery times varies between 3-10 business days if your product is in stock.

 

Due to the Covid 19 pandemic some delivery times have increased.

Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US. 

Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US. 

Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE.


Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. 
As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. 
If your item is on backorder or unavailable, we will contact you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. 
We will send you the tracking information within 24 hours to the email address you provided when checking out. 
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
Shipping costs are included with any unit going ground to the lower 48 states. 

AK & HI ship by AIR at additional cost. 


A phone number is required by the freight company so a delivery appointment can be made. 
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.

Backorders:

From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. 
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 
 

Shipping damage:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company 

at 866 485 3223 or thru email orders@electricsportscompany.com

 

 

HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):

  • Carton damage requires visual inspection of contents of the unit.
  • Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
  • Refuse shipment
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify Electric Sports Company immediately.

 Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Returns

Return Policy


With our simple returns process, you can shop online worry-free. 
If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223. 
electricsportscompany.com works in collaboration with multiple manufacturers, please read the return policy that applies to your particular product,
each manufacturer has their own unique policy.

 

Standard Return Policy:

 

Our policy lasts 7 to 30 days depending on the manufacturer. 
If the days since you have received the product have exceeded that manufacturers return policy unfortunately we can not offer you a refund or exchange.

  • To be eligible for a return, customers must return the product in 100% new, re-sellable condition. 
     
  • Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. 
     
  • The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
     
  • The item must be shipped back with care as not to be received damaged.
     
  • This ensures that all components arrive in a re-sellable condition.
     
  • Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned. 
     
  • Shipping charges incurred during checkout are not refundable.
     
  • The return shipping, insurance, and tracking number is the responsibility of the buyer.
     
  • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued. 
     
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
     
  • To start your return process we require a receipt or proof of purchase.

 

Bern Helmet Return Policy

Emojo Bike Return Policy

Glion Return Policy

Greenbike Electric Motion Return Policy

Nakto Return Policy

Ownboard Return Policy

Rockstar Bearings Return Policy

Teemo Return Policy

Vestar Return Policy

WowGo Return Policy

X-treme Return Policy


How to Return an Item:

 

  • To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process. 
     
  • If your return is approved you will receive an email from us with a RMA number and return instructions.
    Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
     
  • We recommend taking a picture of the package and/or the item before shipping.
     
  • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
     
  • Please provide us the tracking number.
     
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
    If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
     
  • Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
     
  • *note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product.

 

CANCELLATIONS:

 

You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 24 hours are subject to a 3% transaction fee.
If your order has been shipped, you can be subject to a 3% transaction fee and our Standard Return Policy applies.

All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.

We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:

The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase
We are having difficulty processing your payment information
We are unable to ship to the address provided
The order is flagged by our security systems as unusual or an order susceptible to fraud
There was an error in the pricing, product description or other relevant information on the Sites
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Shipping damage:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.

IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signiture and notify returns@electricsportscompany.com (866) 485-3223 immediately.

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.

Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Backorders:

If your item is on backorder and you accept the backorder, we will hold your payment until the order ships.
If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.

 

Warranty

NAKTO Electric Bicycle Warranty Policy

 

Every NAKTO E-bike sold in the United states is covered under our manufacturer's one year warranty for the original owner against all manufacturing defects. NAKTO E-bike products are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1 year period from the date of original purchase.

For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support at info@electricsportscompany.com for a REA form).
Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures. 
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

 

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking
  3. Acts in violation of laws
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

 

 

Price Match

PRICE MATCH

 

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date  please contact Electric Sports Company and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer for the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

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