◄Warranty

Website Return Policy Probity Cell LLC dba Glion wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, shipping damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty or damaged in shipping) and in the original packaging.   Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time. Please email returns@electricsportscompany.com for your return material authorization (RMA) and pre-paid shipping label Note, you will need your order number to obtain the RMA and prepaid shipping label.   After Purchaser receives an RMA number and shipping label, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.   Upon receipt of the returned Product, Glion shall inspect the returned Product to confirm that it is not purchaser damaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion shall credit Purchaser for the purchase price less cost of return shipping and applicable deductions for international purchases. If Purchaser returns Product that is damaged by customer abuse, not in the original packaging, or otherwise not in accord with this policy, then Glion shall reduce any credit to Purchaser by the cost to repair the damage

◄Returns

Return Policy With our simple returns process, you can shop online worry-free.  If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223.  electricsportscompany.com works in collaboration with multiple manufacturers, please read the return policy that applies to your particular product, each manufacturer has their own unique policy.   Standard Return Policy:   Our policy lasts 7 to 30 days depending on the manufacturer.  If the days since you have received the product have exceeded that manufacturers return policy unfortunately we can not offer you a refund or exchange. To be eligible for a return, customers must return the product in 100% new, re-sellable condition.    Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.    The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.   The item must be shipped back with care as not to be received damaged.   This ensures that all components arrive in a re-sellable condition.   Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.    Shipping charges incurred during checkout are not refundable.   The return shipping, insurance, and tracking number is the responsibility of the buyer.   The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.    Packages that arrive COD may be denied, or the COD amount may be deducted from your return.   To start your return process we require a receipt or proof of purchase.   Bern Helmet Return Policy Emojo Bike Return Policy Glion Return Policy Greenbike Electric Motion Return Policy Ownboard Return Policy Rockstar Bearings Return Policy Teemo Return Policy Vestar Return Policy WowGo Return Policy X-treme Return Policy How to Return an Item:   To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process.    If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.   We recommend taking a picture of the package and/or the item before shipping.   Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.   Please provide us the tracking number.   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment   Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.   *note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product.   CANCELLATIONS:   You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. All unshipped orders canceled after 24 hours are subject to a 3% transaction fee. If your order has been shipped, you can be subject to a 3% transaction fee and our Standard Return Policy applies. All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you. We may cancel orders or parts of an order for various reasons, including, but not limited to, the following: The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address provided The order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the Sites If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling. IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signiture and notify returns@electricsportscompany.com (866) 485-3223 immediately. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred. Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below). - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Backorders: If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.

◄Ordering and Shipping

Shipping Policy Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock. Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.  Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.  Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.  Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE. Order Confirmation: You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. Order Shipment: If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order.  We will send you the tracking information within 24 hours to the email address you provided when checking out.  We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Shipping costs are included with any unit going ground to the lower 48 states.  AK & HI ship by AIR at additional cost.  A phone number is required by the freight company so a delivery appointment can be made.  Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.  Cancellations & Refunds: All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here. Backorders: From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.  Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.    Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company  at 866 485 3223 or thru email orders@electricsportscompany.com     HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING): Carton damage requires visual inspection of contents of the unit.  Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.  IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.  Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier Refuse shipment Sign carrier paperwork: “Carton damaged and refused” Notify Electric Sports Company immediately.  Required Photos for Damage Claim - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) - Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

◄Price Match

PRICE MATCH   We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date  please contact Electric Sports Company and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well. To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly. Our 100% Price Guarantee has some limitations: You must purchase the item from our website before requesting your Price Match Guarantee Promotions such as rebates and buy one, get one free offers are not eligible The item must be in stock on the competitors website The competitor must be an online store, they may not have a retail location The website can not be a discounter or auction website (ie; eBay, overstock, etc..) The competitor must be an Authorized Retailer for the product in question The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax