Bern Helmet Return Policy
With our simple returns process, you can shop online worry-free.
If you have any problems with your product, please email us at email@example.com or call us at (866)485-3223.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please review the warranty policy if it is a warranty return
Bern Helmet Returns
Items can be returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns received in the following conditions will be refused:
To be eligible for a return, customers must return the product in 100% new, re-sellable condition.
Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.
The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
The packaging is damaged or taped in any way
The item must be shipped back with care as not to be received damaged.
This ensures that all components arrive in a re-sellable condition.
Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.
The return shipping, insurance, and tracking number is the responsibility of the buyer.
The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
How to Return an Item:
To return an item, please email customer service at firstname.lastname@example.org and explain the reason of the return, and we will start the return process.
To start your return process we require a receipt or proof of purchase.
If your return is approved you will receive an email from us with a RMA number and return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
*note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product.
Damages and Issues:
You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped.
If your order has been shipped, Standard Return Policy applies.
All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.
We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:
The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase
We are having difficulty processing your payment information
We are unable to ship to the address provided
The order is flagged by our security systems as unusual or an order susceptible to fraud
There was an error in the pricing, product description or other relevant information on the Sites
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.
IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify email@example.com (866) 485-3223 immediately.
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Reported immediately after delivery firstname.lastname@example.org, (866)485-3223 and submit the necessary photos are provided (see below).
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
If your item is on backorder and you accept the backorder, we will hold your payment until the order ships.
If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.
Unfortunately, we cannot accept returns on sale items or gift cards.
Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.