Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):
Carton damage requires visual inspection of contents of the unit.
Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notifyElectric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
