Order Shipment:

If your order is in stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.

We will send you the tracking information within 24 hours to the email address you provided when checking out.

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Shipping costs are included with any unit going ground to the lower 48 states.

AK & HI ship by AIR at additional cost.

A phone number is required by the freight company so a delivery appointment can be made.

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

Backorders:

From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.