◄Description

	Big Dog Off Road  2021 Upgrades: Self balance lithium ion battery New Israeli technology and upgraded controller New fat tires flat-resistant technology Suggested Use: Urban, Trail, Beach. Warranty: 1 Year Model Year: 2021

◄Electronics

Battery

Boston Power USA 5300 mAh (lithium ion battery)

Self balance lithium ion battery

Charging time

5-6 hours

Detachable Battery

Yes

Battery Amperes

16 Ah

Battery Volts

48 Volt

Range per charge

(Throttle Only Estimated ) 25 to 50 miles range

Display

LCD-S900 E-bike Intelligent Display

Battery Level, Speed, Assist Level, Odometer, Trip Distance.

Motor

8Fun Rear-Mounted Geared Hub 750 Watt Nominal

Lights

Bright LED front and rear lights

Drive modes:

Speed Sensor Pedal Assist, Thumb Throttle.

◄Mechanical Components

Total Weight/ Battery Weight:

61 lbs. / 9 lbs.

Frame:

High Step/ foldable

Frame Material:

6061 Aluminum Alloy

Frame Fork:

Mozo USA Suspension with 140 mm Travel.

Gearing Details:

6 speed made by Shimano

Cranks:

170 mm Length, 28-33-42T

Suspension:        

Dual suspension,

front 140 mm travel Mozo USA

rear Taiwan kindshock A5 RE

Max Load

300 lbs.

Stem:

Adjustable Height

Tires:

Innova 20″ x 4.0″

Brakes:

Green Bike Electric Motion Hydraulic disc brakes with 160 mm rotors

Grips / Saddle:

Wide saddle with back light

Seat post Diameter:

27.2 mm

◄Warranty

Green Bike – Electric Motion  One Year Limited Warranty  Green Bike – Electric Motion LLC warrants that all new  Green Bike – Electric Motion LLC  electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller. If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance. As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.

◄Returns

Return Policy With our simple returns process, you can shop online worry-free. If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please review the warranty policy if it is a warranty return   Green Bike – Electric Motion Return Policy: You can return your purchased item for a period of 14 days from the date of your purchase. You will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion will not issue a credit until it is in possession of the returned item. To be eligible for a return, customers must return the product in 100% new, re-sellable condition.  Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.  The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. The item must be shipped back with care as not to be received damaged. This ensures that all components arrive in a re-sellable condition. Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.  The return shipping, insurance, and tracking number is the responsibility of the buyer. The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.    How to Return an Item: To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process.  To start your return process we require a receipt or proof of purchase. If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email. We recommend taking a picture of the package and/or the item before shipping. Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier. Please provide us the tracking number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. *note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product. Damages and Issues: CANCELLATIONS: You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, Standard Return Policy applies. All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you. We may cancel orders or parts of an order for various reasons, including, but not limited to, the following: The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address provided The order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the Sites If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling. IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify returns@electricsportscompany.com (866) 485-3223 immediately. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred. Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below). - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Backorders: If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.   Unfortunately, we cannot accept returns on sale items or gift cards. Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable. Open box items for which the packaging has been destroyed are not returnable. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

◄Ordering and Shipping

Shipping Policy Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock. Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.  Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.  Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.  Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE. Order Confirmation: You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. Order Shipment: If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order.  We will send you the tracking information within 24 hours to the email address you provided when checking out.  We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Shipping costs are included with any unit going ground to the lower 48 states.  AK & HI ship by AIR at additional cost.  A phone number is required by the freight company so a delivery appointment can be made.  Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.  Cancellations & Refunds: All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here. Backorders: From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.  Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.    Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company  at 866 485 3223 or thru email orders@electricsportscompany.com     HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING): Carton damage requires visual inspection of contents of the unit.  Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.  IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.  Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier Refuse shipment Sign carrier paperwork: “Carton damaged and refused” Notify Electric Sports Company immediately.  Required Photos for Damage Claim - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) - Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

◄Price Match

PRICE MATCH   We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date  please contact Electric Sports Company and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well. To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly. Our 100% Price Guarantee has some limitations: You must purchase the item from our website before requesting your Price Match Guarantee Promotions such as rebates and buy one, get one free offers are not eligible The item must be in stock on the competitors website The competitor must be an online store, they may not have a retail location The website can not be a discounter or auction website (ie; eBay, overstock, etc..) The competitor must be an Authorized Retailer for the product in question The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax