Ownboard return policy
Ownboard return policy:
1. Generally, Ownboard does not accept returns. If you encounter any product problems, please contact the after-sales department via email email@example.com, we will try our best to find a solution for you.
2. After delivery, we do not provide refunds. If your skateboard order has been shipped from the OWNBOARD factory, we will not be able to cancel the order for you, because after the order is forwarded to the logistics company, we will not be able to operate and cannot intercept the product.
If your skateboard order has not been shipped from OWNBOARD Factory, we allow you to cancel the order. To cancel an order, please send an email to our customer service department firstname.lastname@example.org to check the status of your order. If the order is successfully cancelled, we will refund your order within 3-7 working days.
3. If you have used the product and regarded it as "used", we will not provide any refund.
4. If the product you ordered is artificially damaged or modified, we will not provide any refund.
5. If your order is lost during shipping or customs clearance, we will notify you and let you decide whether you want a refund or a free return. (If you choose to refund, we will not refund the shipping cost)