We knew we were onto a good thing with the Atom Electric H10 longboard when we just couldn't seem to wipe the smile off our face every time we returned from a test run. Maybe it's the fact that so much power is packed into such a compact package thanks to high-performance brushless DC hub motors and genuine Samsung lithium-ion battery cells? Or is it because the board itself just rides so nice with its 36" bamboo/maple hybrid deck, high precision reverse kingpin trucks, and super-high-rebound (SHR) 70mm wheels? It could even be that the H10 literally puts complete speed control in the palm of your hand with its comfortable 2.4Ghz remote control and regenerative braking system, removing any stress that there might not be enough room on the road to throw down a slide when it's time to shed some speed. Whatever it is, you'll find out for yourself when you embark on your electric journey with the Atom Electric H10 longboard under your feet.
We knew we were onto a good thing with the Atom Electric H10 longboard when we just couldn't seem to wipe the smile off our face every time we returned from a test run. Maybe it's the fact that so much power is packed into such a compact package thanks to high-performance brushless DC hub motors and genuine Samsung lithium-ion battery cells? Or is it because the board itself just rides so nice with its 36" bamboo/maple hybrid deck, high precision reverse kingpin trucks, and super-high-rebound (SHR) 70mm wheels? It could even be that the H10 literally puts complete speed control in the palm of your hand with its comfortable 2.4Ghz remote control and regenerative braking system, removing any stress that there might not be enough room on the road to throw down a slide when it's time to shed some speed. Whatever it is, you'll find out for yourself when you embark on your electric journey with the Atom Electric H10 longboard under your feet.
LIGHT AND COMPACT HUB MOTORS - With the motor hidden inside the wheel, hub motors are the lightest and most compact option for electric skateboards making them the ideal solution to the last mile of your commute.
LOW MAINTENANCE - Without belts or gears to maintain hub motors deliver worry free performance year after year.
FAMILIAR LONGBOARD FEEL - We've engineered our H-series boards to feel exactly like a normal longboard, but with power! Our battery box design keeps the board low to the ground for maximum stability and the maintains deck flex to make your journey as comfortable as possible. And thanks to the low-resistance hub motors H-series boards can be skated like a normal longboard if a little extra exercise is what the doctor ordered.
REGENERATIVE BRAKING - One feature that guarantees electric skateboards are the future of personal transportation is their ability to stop safely and reliably and thanks to Atom Electric's regenerative braking technology they recharge your battery while doing it. Go the extra mile with Atom Electric.
SAFE, STRONG, AND RELIABLE BATTERIES - Atom Electric uses the best lithium cells available (Samsung, LG, and Panasonic) and tests 100% of batteries using peak charge and discharge rates before putting them in a board. There is no way to stop off-brand companies from using cheap and dangerous lithium batteries in their constant push to offer the cheapest price online, but luckily customers are starting to understand you get what you pay for, especially when it comes to safety. Good batteries are expensive, but your safety is worth it.
BATTERY LEVEL INDICATOR - Don't get caught in black out. Check the boards built-in battery indicator to know when it's time to turn back.
ERGONOMIC REMOTE CONTROL - Secure 2.4GHz wireless technology housed in a lightweight comfortable remote makes controlling your board feel completely natural.
TWO SPEED MODES - Slow mode tames the beast for first timers and granny drivers. Fast mode unleashes it!
USB CHARGING PORT - Don't let a dead device ruin your day. Use the board's integrated 5V USB charging port to power-up on the go.
UN Dangerous Goods Category: Battery Powered Vehicle
Dangerous Goods Class: Class 9 (Misc)
Certificates: UN 38.3, CE, RoHS
*Range is based on a 155lb (70kg) person riding conservatively (slow/eco mode) on relatively smooth and flat terrain with minimal wind. Actual mileage varies depending on rider weight, riding surface, hills, wind, and most importantly riding habits. To achieve maximum mileage kick to start, accelerate slowly, coast when possible, brake lightly, and ride below max speed. Going slower means going further. Use slow / eco mode to achieve longest possible range.** Max grade calculated based on 155 lb (70kg) rider riding on smooth surface with mild breeze at full charge. Actual max grade depends on rider weight, riding surface, and battery level.
** Speed is calculated when riding on smooth flat ground with no wind with board at full charge. Speed will decreases as your battery level decreases. This is true for all electric boards.
*** Max grade calculated based on 155 lb (70kg) rider riding on smooth surface with mild breeze at full charge. Actual max grade depends on rider weight, riding surface, and battery level.oards after that used 246mm (Pt#47003). Check specification on your actual belt when ordering replacement.
Atom Longboards warrants Atom products against defects in workmanship and/or materials to the original retail purchaser for a period of thirty (30) days from the original date of retail purchase. Warranty is limited to manufacturer's defects in workmanship or materials. The warranty is void if the product is damaged due to misuse or abuse, modifications to the product, damage incurred in competition or commercial use, or damage due to improper assembly or repairs.
ATOM ELECTRIC WARRANTY POLICY
Atom Electric warrants products against defects in workmanship and/or materials to the original retail purchaser for a period of six (6) months from the original date of retail purchase. A copy of receipt from authorized Atom dealer must be provided with any warranty claim.
Warranty is limited to manufacturer's defects in workmanship or materials.
The warranty is void if the product is damaged due to any of the following: - accident or impact; - misuse or abuse; - normal wear and tear; - exposure to water; - battery left discharged for extended period of time; - battery charged with charger other than one provided with board; - modifications to the product; - improper assembly or repairs; - use in competition; - commercial use.
EXCLUSIVITY DISCLAIMER:
WARRANTIES SET FORTH IN THIS PROVISION ARE EXCLUSIVE AND IN LIEU OF ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WARRANTIES ARISING FROM COURSE OF DEALING OR USING OR TRADE. ATOM LONGBOARDS MAKES NO WARRANTY EXPRESSED OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
PRODUCT SUBSTITUTIONS DISCLAIMER:
ATOM LONGBOARDS RESERVES THE RIGHT TO UPDATE MODEL DESIGNS, OR SUBSTITUTE MODELS WITH GRAPHIC AND/OR COLOR CHANGES. PRODUCT REPLACEMENTS ARE SUBJECT TO ITEM AVAILABILITY. IF AN EXACT REPLACEMENT IS NOT AVAILABLE, REPLACEMENT WILL BE MADE WITH A COMPARABLE ITEM OF EQUAL OR GREATER VALUE.
LIMITATION OF LIABILITY DISCLAIMER:
SELLER SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE), OR OTHERWISE FOR DAMAGE OR LOSS OF OTHER PROPERTY, LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PROPERTY OR EQUIPMENT, CLAIMS OF CUSTOMERS OF THE BUYER, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER. UNDER NO CIRCUMSTANCES SHALL SELLER'S LIABILITY EXCEED THE PURCHASE PRICE OF THE GOODS IN RESPECT OF WHICH DAMAGES ARE CLAIMED. THE OBLIGATION OF ATOM LONGBOARDS AND BUYERS SOLE REMEDY UNDER ITS LIMITED WARRANTY IS THE SUPPLY OF A REPLACEMENT FROM REGULAR PRODUCT INVENTORY LINES. ATOM LONGBOARDS SHALL NOT RE LIABLE FOR ANY OTHER COSTS INCURRED NOR SHALL ATOM LONGBOARDS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
HOW TO FILE A WARRANTY CLAIM:
Please send the information below to returns@electricsportscompany.com. We will contact you within 1-3 business days to resolve your request. Please note: DO NOT return product without an approved Atom Return Authorization Number (RA#).
Name *
Email *
Phone Number (The best number to contact you at) * (###) ### ####
Address *
City *
State *
Zip Code *
Product Name *
Part #
Serial # *
Order #
Date of Purchase * If you don't know exactly, don't worry, give us your best guess. MM DD YYYY
Description of problem / Tell us what happened *
Please send Warranty Photos to returns@electricsportscompany.com (This will greatly help us resolve your issue)
With our simple returns process, you can shop online worry-free.
If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please review the warranty policy if it is a warranty return
Atom Return Policy:
Customer may return new and unused products for a refund of the purchase price plus any applicable fees (not including initial shipping charges.) A restocking fee of 15% applies to all returns, and customer pays return shipping charges. All product(s) must be returned within thirty days of purchase.
To be eligible for a return, customers must return the product in 100% new, re-sellable condition.
Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.
The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
The item must be shipped back with care as not to be received damaged.
This ensures that all components arrive in a re-sellable condition.
Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.
The return shipping, insurance, and tracking number is the responsibility of the buyer.
The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
How to Return an Item:
To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process. To start your return process we require a receipt or proof of purchase.
If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
*note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product. Damages and Issues:
CANCELLATIONS:
You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, Standard Return Policy applies.
All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.
We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:
The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address provided The order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the Sites If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.
IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify returns@electricsportscompany.com (866) 485-3223 immediately.
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Backorders:
If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.
Unfortunately, we cannot accept returns on sale items or gift cards.
Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.
Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.
Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE.
Order Confirmation:
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. We will send you the tracking information within 24 hours to the email address you provided when checking out. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Shipping costs are included with any unit going ground to the lower 48 states.
AK & HI ship by AIR at additional cost.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.
Backorders:
From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
How to Handle Damages at time of Product Delivery (Carton packaging appears to have damage such as ripped, holes, large dents, open carton, or items are missing):
Carton damage requires visual inspection of contents of the unit.
Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please contact Electric Sports Company and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer for the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
