X-Treme's all-new Cabo Cruiser Elite 48 Volt The Cabo Cruiser Elite comes standard with a large 500-watt brushless rear hub motor. The motor is installed in the center of the rear wheel and powered by four 48 volt high power batteries (12 AMPS each battery) that will last 3 years or more & can be re-charged more than 500 times. The Cabo Cruiser Elite will travel 20-25 miles on a single charge. The Cabo Cruiser Elite is a great tool for commuters or those working on large campuses. The pedals are included free but do not need to be installed. The Cabo Cruiser Elite is classified as a power assisted bicycle and is legal most everywhere with no license needed to ride.
A cool electric moped with plenty of features. It sports a powerful motor good on urban roads. It is a perfect ride for commuting the neighborhood and urban areas.
CAN SEAT TWO.
POWERFUL MOTOR. It has a 500-watt brushless DC motor in the rear wheel.
FRONT AND REAR SUSPENSION AND BRAKES. It is a comfortable ride thanks to its front and rear suspension.
If you have any problems with your product, please email us at info@electrisportscompany.com or call us at 866 485 3223 and we will help you file a warranty claim with the manufacturer. It is a very easy process and our manufacturers are among the most reputable in the industry.
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.
Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.
Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! We will offer the option to extend your warranty for the entire life of your bicycle! No other brand offers this extensive warranty. For more information please see the section below EXTENDED WARRANTY OPTIONS.
SCOOTER WARRANTY
X-Treme offers a 30-Day limited warranty against manufacturer's defect and workmanship on the City Rider and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date.
X-Treme offers a ONE-Year limited warranty (Effective June 1st, 2018) against manufacturer's defect and workmanship on the XG-575-DS Signature Series and its components that is purchased from direct from X-Treme or an authorized dealer. Original purchase receipt required to establish proof of purchase and establish warranty start date.
Engines ARE covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
Pull starters are not covered. Spare scooter pull starters can be purchased online via our website. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.) Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the One Year Warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
BATTERY WARRANTY
We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.
X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (253) 777-0690 or opening a ticket only at https://support.x-tremescooters.com . A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.
Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis. Please see ADDITIONAL SERVICES & INFORMATION for additional information regarding our Extend Warranties.
LIMITED WARRANTY DETAILS
What is covered & what is not covered:
Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Freight Deliveries
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Tires, tubes & kick stands:These items are NOT covered unless they are damaged as a result of shipping. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.
ADDITIONAL SERVICES & INFORMATION
EXTENDED WARRANTY OPTIONS
We offer two different options to extend the warranty period of your bicycle.
$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
With our simple returns process, you can shop online worry-free. If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223. electricsportscompany.com works in collaboration with multiple manufacturers, please read the return policy that applies to your particular product, each manufacturer has their own unique policy.
Standard Return Policy:
Our policy lasts 7 to 30 days depending on the manufacturer. If the days since you have received the product have exceeded that manufacturers return policy unfortunately we can not offer you a refund or exchange.
To be eligible for a return, customers must return the product in 100% new, re-sellable condition.
Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.
The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
The item must be shipped back with care as not to be received damaged.
This ensures that all components arrive in a re-sellable condition.
Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.
Shipping charges incurred during checkout are not refundable.
The return shipping, insurance, and tracking number is the responsibility of the buyer.
The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
To start your return process we require a receipt or proof of purchase.
To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process.
If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
*note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product.
CANCELLATIONS:
You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. All unshipped orders canceled after 24 hours are subject to a 3% transaction fee. If your order has been shipped, you can be subject to a 3% transaction fee and our Standard Return Policy applies.
All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.
We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:
The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address provided The order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the Sites If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.
IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signiture and notify returns@electricsportscompany.com (866) 485-3223 immediately.
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Backorders:
If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.
Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.
Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.
Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE.
Order Confirmation:
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. We will send you the tracking information within 24 hours to the email address you provided when checking out. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Shipping costs are included with any unit going ground to the lower 48 states.
AK & HI ship by AIR at additional cost.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.
Backorders:
From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):
Carton damage requires visual inspection of contents of the unit.
Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please contact Electric Sports Company and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer for the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
