I didn't know what to expect when I purchased my first electric bike. I love this thing... It has all the power I need and I'm 5'11 200lbs. The handlebars and seat are simple to adjust, the hydraulic brakes are so smooth and powerful. The only bad thing is that its so much fun to ride, I never share it with my wife or friends, so I had to go out and buy a second one.
J
Jane Burnside
Could not be happier!
Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.
Fully loaded: Fenders, rear rack, LCD display, front and rear LED lights.
The EMOJO Panther PRO step-through electric bike comes fully loaded with all the great features and accessories that you'll need. Featuring a 48V lithium battery and 500 Watt electric motor, the Panther has a battery range of approximately 28 miles and a speed of
, comes with included Fenders, Front Suspension, Rear Rack, Hydraulic Brakes, and Front & Rear Lights. Comes in four great colors: Red, White, Black, and Teal.
The Panther PRO includes both Throttle and Pedal Assist (5 levels).
Fully loaded: Fenders, rear rack, LCD display, front and rear LED lights.
The EMOJO Panther PRO step-through electric bike comes fully loaded with all the great features and accessories that you'll need. Featuring a 48V lithium battery and 500 Watt electric motor, the Panther has a battery range of approximately 28 miles and a speed of
, comes with included Fenders, Front Suspension, Rear Rack, Hydraulic Brakes, and Front & Rear Lights. Comes in four great colors: Red, White, Black, and Teal.
The Panther PRO includes both Throttle and Pedal Assist (5 levels).
Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support at info@electricsportscompany.com for a REA form). Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.
The warranty is limited to the terms listed below:
Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
Controller, Charger: 1 year for parts.
Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. Always follow care and preventive maintenance procedures. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
With our simple returns process, you can shop online worry-free.
If you have any problems with your product, please email us at returns@electricsportscompany.com or call us at (866)485-3223. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please review the warranty policy if it is a warranty return
Emojo Electric Bicycle Return Policy
allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange.
Any shipping damage during the ship-back may incur in a deduction from the total refund. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
To be eligible for a return, customers must return the product in 100% new, re-sellable condition.
Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.
The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
The item must be shipped back with care as not to be received damaged.
This ensures that all components arrive in a re-sellable condition.
Costumers must obtain an RMA number before returning. Without an RMA number, the item cannot be returned.
The return shipping, insurance, and tracking number is the responsibility of the buyer.
The original Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
How to Return an Item:
To return an item, please email customer service at returns@electricsportscompany.com and explain the reason of the return, and we will start the return process. To start your return process we require a receipt or proof of purchase.
If your return is approved you will receive an email from us with a RMA number and return instructions. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
*note please keep a copy of the return tracking number so that you will be able to monitor the return shipping of your product. Damages and Issues:
CANCELLATIONS:
You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, Standard Return Policy applies.
All orders placed through our Sites are subject to our acceptance. The receipt of an order confirmation means that your order request has been received. It does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We explicitly reserve the right not to accept any order for any reason, with no further obligation to you.
We may cancel orders or parts of an order for various reasons, including, but not limited to, the following:
The item(s) has become unavailable or your order exceeds our limitations on quantities available for purchase We are having difficulty processing your payment information We are unable to ship to the address provided The order is flagged by our security systems as unusual or an order susceptible to fraud There was an error in the pricing, product description or other relevant information on the Sites If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. If your order is cancelled after your credit card or other payment instrument has been charged, we will issue a credit to the relevant account in the amount of the charge. Once an order is cancelled, it cannot be reprocessed and must be submitted again through a separate transaction on the Sites. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling.
IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and get drivers signature and notify returns@electricsportscompany.com (866) 485-3223 immediately.
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Reported immediately after delivery returns@electricsportscompany.com, (866)485-3223 and submit the necessary photos are provided (see below).
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Backorders:
If your item is on backorder and you accept the backorder, we will hold your payment until the order ships. If you decide to cancel before a backorder arrives and has not been processed for shipping, we will not charge a fee.
Unfortunately, we cannot accept returns on sale items or gift cards.
Any part, which has been installed or shows signs of attempting to be installed on a bike is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Electric Sports Company's goal is to keep the fulfillment process as simple as possible. Shipping times vary from 1-3 business days, if in stock and delivery times varies between 3-10 business days if your product is in stock.
Select Electric Bicycles can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.
Select Electric Scooters can have extended lead times if they are located overseas and not in stock in the US.
Electric Sports Company will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking TRACK MY PACKAGE.
Order Confirmation:
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. As soon as we receive your order, we automatically contact our warehouse to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order. We will send you the tracking information within 24 hours to the email address you provided when checking out. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Shipping costs are included with any unit going ground to the lower 48 states.
AK & HI ship by AIR at additional cost.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Depending on the manufacturer there could be a 15% restocking fee this is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging. Please read each individual manufactures return policy, click here.
Backorders:
From time to time, a bike may run out of stock at our warehouse In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Shipping damage:
Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, Please follow the instructions below to take photos of damaged package, and contact costumer service at Electric Sports Company
at 866 485 3223 or thru email orders@electricsportscompany.com
HOW TO HANDLE DAMAGES AT TIME OF PRODUCT DELIVERY (CARTON PACKAGING APPEARS TO HAVE DAMAGE SUCH AS RIPPED, HOLES, LARGE DENTS, OPEN CARTON, OR ITEMS ARE MISSING):
Carton damage requires visual inspection of contents of the unit.
Electric Sports Company recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Sports Company immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state:“Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Electric Sports Company immediately.
Required Photos for Damage Claim
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please contact Electric Sports Company and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer for the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
I didn't know what to expect when I purchased my first electric bike. I love this thing... It has all the power I need and I'm 5'11 200lbs. The handlebars and seat are simple to adjust, the hydraulic brakes are so smooth and powerful. The only bad thing is that its so much fun to ride, I never share it with my wife or friends, so I had to go out and buy a second one.
J
Jane Burnside
Could not be happier!
Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.
Handle Bar Height: